Pillar
Consumer Duty, regulation, and legal-market boundaries
The governing brief gives regulation its own pillar because Consumer Duty, SRA rules, and perimeter issues increasingly shape legal operations, product design, and remediation economics. This section is where those arguments sit together.
Why this pillar exists
Writing on Consumer Duty, SRA and FCA perimeter questions, regulatory interpretation, and the compliance realities shaping legal and financial-services businesses.
Essays
Writing mapped to consumer duty and regulation
These essay links make the pillar page a real internal-linking hub rather than a thin archive label. Under the governing brief, each pillar is intended to operate as a substantive thematic landing page in its own right.
Consumer duty and regulation · 10 min read
Consumer Duty, properly explained
Consumer Duty is not a compliance checklist to be filed and forgotten; it is a structural shift in how the FCA expects regulated firms to design, price, and govern every product and service they offer to retail customers.
Consumer duty and regulation · 10 min read
The four Consumer Duty outcomes, in practice
The FCA's four Consumer Duty outcomes are not a compliance checklist but a structural reorientation of how regulated firms must design, price, and govern every product and service they offer.
Consumer duty and regulation · 10 min read
Principle 12: what it actually means
Consumer Duty Principle 12 is widely treated as a restatement of existing conduct obligations, but its operating logic is fundamentally different and the gap between those two readings is where regulatory risk accumulates.
Consumer duty and regulation · 10 min read
The Consumer Duty cross-cutting rules: the practical guide
The FCA's Consumer Duty cross-cutting rules are not a checklist exercise; they impose a continuous standard of conduct that reshapes how regulated firms must design, deliver, and evidence every customer interaction.
Consumer duty and regulation · 10 min read
SRA Accounts Rules: what every firm still gets wrong
Most law firms treat SRA Accounts Rules compliance as a bookkeeping exercise, but the rules impose a structural discipline on client money that bookkeeping alone cannot satisfy.
Consumer duty and regulation · 10 min read
The Solicitors Regulation Authority in 2026
The Solicitors Regulation Authority is reshaping how law firms operate in 2026, and firms that treat regulatory compliance as a back-office function rather than a strategic discipline are already falling behind.
Consumer duty and regulation · 10 min read
The FCA and SRA perimeter problem
The boundary between FCA-regulated claims activity and SRA-regulated legal practice is becoming more commercially significant and more operationally unstable, especially in redress-driven markets where firms and intermediaries are expanding rapidly.
Related routes
Adjacent themes and next steps
The publication architecture works only if readers can keep moving. These links connect the current pillar to adjacent topics, the archive hub, and the core structural pages already live on the site.
Litigation finance as legal infrastructure
Writing on litigation finance, funding structures, underwriting logic, and the operating realities that shape whether claims can move.
Motor finance redress and the next UK compensation wave
Analysis of discretionary commission arrangements, redress economics, Supreme Court outcomes, and the operating questions surrounding motor-finance compensation.
Legal AI and technology built from operating reality
Essays on legal AI, workflow design, document systems, and the practical difference between useful legal technology and software theatre.